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Store Policy

Customer Care

At KituFresh, we prioritize exceptional customer care and satisfaction. Our dedicated customer service team is committed to providing prompt and personalized assistance to address any inquiries, concerns, or feedback you may have. Whether you have questions about our products, need assistance with an order, or require support with returns or refunds, we are here to help. You can reach out to us via email at info@kitufresh.com or by phone at +254 702 228 999. Your satisfaction is our top priority, and we strive to ensure a positive and seamless shopping experience for every customer.

Privacy & Safety

At KituFresh, we take your privacy and safety seriously. We are committed to safeguarding your personal information and ensuring a secure online shopping experience. We utilize industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Any personal information collected during the ordering process is used solely for the purpose of fulfilling your order and providing customer support. Additionally, we use secure payment gateways to process transactions, ensuring the confidentiality of your financial information. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of privacy and safety in all aspects of our operations.

Wholesale Inquiries

At KituFresh, we welcome wholesale enquiries from businesses looking to partner with us in providing fresh, sustainably sourced produce to their customers. Whether you're a grocery store, restaurant, or catering service, we offer competitive pricing and flexible delivery options to meet your needs. Our commitment to sustainable farming practices ensures that you receive high-quality produce while supporting environmentally friendly agriculture. To learn more about our wholesale offerings and discuss potential partnerships, please contact us through the Contact Us form.

Payment Methods 

At KituFresh, we offer a variety of convenient payment methods to ensure a seamless shopping experience. You can choose from the following options:

  1. M-PESA

  2. Cash

  3. Bank transfers

  4. Cheque

 

These payment methods provide flexibility and security, allowing you to complete your transactions with ease. If you have any questions or need assistance with payment, our customer service team is here to help.

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